Adrian Banerjee

• Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities, including opening day-to-day accounts, fulfilling pre-approved credit opportunities, and processing GICs.
• Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs.
• Build strong customer relationships and deliver excellent customer service.
• Acting as a lobby leader; ensuring customers are appropriately triaged and/or assisted.
• Nurturing rich, long-standing relationships.
• Uncover and solve customers’ needs.
• Explain complicated financial concepts simply.

Yarmouth Appliances & Home Furnishings offers a wide variety of Appliances, Furniture, & Mattresses. Worked as a Retail Supervisor and the job duties included the following:

• Assign sales workers to duties.
• Authorize return of merchandise.
• Sell merchandise.
• Prepare reports on sales volumes.
• Merchandise, organize and maintain store inventories.
• Supervise and co-ordinate activities of workers.
• Conducted initial interviews for potential candidates, assessing their qualifications and fit for the team.
• Trained new hires on company policies, procedures, and customer service standards.
• Implemented effective interview techniques to identify top talent and ensure a strong team dynamic.
• Resolve problems that arise, such as customer complaints and supply shortages.

EXL Service is an operations management and analytics company based in New York City, United States. The duties as a Claims Handler were as follows:

• Investigate circumstances surrounding motor insurance claims to determine the validity of claims.
• Inspect CCTV footage, police reports, other records for collection of evidence as part of liability investigation.
• Determine amount of loss or damage covered by insurance policies.
• Prepare adjustment reports and negotiate settlement of claims.
• Provide customer services to insured parties in UK.
• Conduct cost recovery from third party insurers.
• Conduct litigation and handles liability disputes with third party insurers and the insured party.
• Was awarded the Best Performer Award in the Customer Care category.

Duties as a CCP (Customer Care Professional) at Amex were as follows:

• Provide customer care for all the consumer cards under American Express US
• Handle around 5,000 online accounts.

Achievements:

• 100% call quality.
• High on schedule adherence.